Terms and Conditions

1. Acceptance of Terms

By creating an account or using Shop Chat, you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you may not use the app.

2. Eligibility

You must be at least 12 years old to use this app. By registering, you confirm that you meet this requirement.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account login details.
• You are responsible for all activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.
• In case of Shop / Business Account, previous subscription would automatically be renewed if Wallet has enough balance for it to be renewed since the primary purpose of Wallet is to be able to subscribe.

4. Use of the App

5. Intellectual Property

All content, features, data and functionality of the app (including text, graphics, and code) are the property of Shop Chat and are protected by applicable copyright and trademark laws.

6. Termination

We may suspend or terminate your account at our discretion if you violate any of these Terms without any warning if need be.

7. Limitation of Liability

• We are not responsible for any damages resulting from the use or inability to use the app, to the maximum extent permitted by law.
• The user agrees that any damages claim can not be taken to any court of law.
• Shop Chat is a messaging app which allows Customers to search, chat and order stuff from Brick & Mortar Shops / Businesses. Now, in case of a purchase, the agreement is between respective Shop and Customer. Shop Chat is not a party to any purchase or agreement. It is just a medium to make Commerce convenient. Shops are advised to scrutinize Customers themselves and keep control of their account. Similarly, customers are advised to scrutinize Shops / Businesses themselves and keep control of their account with themselves. Shop Chat App would not be responsible for any fraud or irregularity or discrepancy from either party and Shop Chat App will not be liable to be challenged in any court of law. Shops should scrutinize customer quality themselves before ordering Delivery via Cash on Delivery Payment method. Similarly, Customer should scrutinize the quality of Shop themselves before transferring any amount to their bank account in advance.

8. Delivery Service

It is acknowledged by all types of users (Shops & Customers) that Delivery service provided in the app is to provide value to Users (Shops & Customers). To avail the service users agree to following points:

• Shops / Businesses would request delivery only after getting confirmation from Customer in Chat / Call. Delivery would only be demanded after all terms (items, price) are accepted by customer and the purchased item need to be delivered to customer.
• Shop / Business will be responsible to clearly write details of delivery which includes Items of Order, Price of Order, Shop Contact Number, Payment Mode (Cash on Delivery OR Advance Payment). Shop / Business itself will be responsible for any discrepancy in this regard.
• If a Shop / Business decides to choose Cash on Delivery (COD) as Payment Mode for delivery request then Shop will be liable to hand over items to Shop Chat’s Delivery Rider on provision of signed Delivery Receipt. If a shop was reluctant or failed to hand over the items to Delivery Rider then Shop may be penalized. Any penalty (monetary or related to account or any other) will be acceptable to Shop and will not be liable to be challenged in any court of law. Any damage caused to Shop Chat App reputation because of this act will also be borne on the respective Shop / Business. When a Delivery Request is accepted by Customer, Shop will be liable to keep that item in inventory reserved for the very Customer.
• When a delivery request is accepted by Customer, this would mean that Shop and Customer are in agreement. An agreement where Shop has sold an item which it has in its inventory to Customer who is actually interested in getting the required item. Any party breaching the agreement would be penalized by Shop Chat App (monetary or otherwise). Any damages caused to Shop Chat App reputation will be borne upon the party sabotaging the agreement. If the Shop wasn’t able to hand over the exact same item(s) to delivery rider, it would be held responsible. Similarly, if customer was found unresponsive during delivery attempt then it would be considered malafide intentions and customer would then be responsible for sabotaging the agreement. Any penalty imposed by Shop Chat App will not be liable to be challenged in any court of law.
• Shop / Business will keep itself abreast with delivery charges, delivery locations and other delivery conditions imposed by Shop Chat App. Shop will guide customers about delivery conditions before ordering delivery.
• If a Shop has had Advance Payment in lieu of an item as a result of communication on Shop Chat. Shop / Business is liable to deliver exact same product(s) having same quality. Any gimmicky behaviour through Shop Chat App will not be tolerated. Shops are supposed to keep control of their Shop Chat account. Any action done through their Shop Chat account will be considered to have taken place by the very Shop.
• Returns (if any) from deliveries will be accepted by Shops. Shops are ordering delivery keeping that fact in mind that there will be some returns as well. Shops will not be reluctant in receiving their returns back.
• Customers are responsible to add correct name, contact number and full address in the Delivery section after accepting delivery.
• Customers are responsible for checking delivery charges, delivery locations and other details before accepting delivery.
• If a Delivery request has been made on Cash On Delivery (COD) mode then Customer is liable to remain responsive on his given contact number. He should be available or make someone available on his given address to collect the order. If a COD order has not been received by Customer. Customer Account quality will deteriorate and he will be penalized (monetary or otherwise). Customer’s contact, address and account might get blacklisted for COD deliveries.
• If an Advance Payment has been made by Customer to Shop. It is an agreement between two parties. Shop Chat App (Platform) doesn’t have anything to do with that. Shop Chat App is not liable to any damages and it doesn’t offer any sort of insurance.
• If the item(s) sold / sent by Shop to Customer is found to be faulty or flawed or has any other discrepancy. Shop Chat App or Delivery Rider will not be responsible. Customer and Shop will sort the issue out between themselves. Shop Chat App is just a platform to make Commerce easy for all. Shop Chat facilitates Brick and Mortar Commerce and encourages the customers to visit shops for their own satisfaction and to reduce trust deficit.

9. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the date of the last update. It is users responsibility to check on this page from time to time. Last updated terms & conditions would supersede any term found confusing or contradicting previous Term(s) & Condition(s).

10. Contact Us